Tourismusverband Erzgebirge e.V.
Adam-Ries-Straße 16
09456 Annaberg-Buchholz

Privacy Policy

Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data refers to any data with which you can be personally identified. Detailed information on the subject of data protection can be found in our Privacy Policy below this text.

Data collection on our website

Who is the controller for data collection processing on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in this website’s Legal Notice.

How do we collect your data?

On the one hand, your data are collected by you communicating it to us. This may be data that you enter in a contact form, for example.

Other data are automatically collected by our IT systems when you visit the website. These are mainly technical data (e.g. Internet browser, operating system or time the page was visited). These data collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data are collected to ensure that the website is displayed error-free. Other data may be used to analyse your user behaviour.

What rights do you have with regard to your data?

You have the right at any time and free of charge to access information about the origin, recipient and purpose of your stored personal data. You also have the right to request the rectification, blocking or erasure of these data. You can contact us at any time at the address provided in the Legal Notice for this and other questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

Third-party analysis and other tools

When you visit our website, your surfing behaviour can be statistically evaluated. This is done primarily with cookies and so-called analysis programs. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You may object to this analysis or prevent it by not using certain tools. You will find detailed information on this in the following Privacy Policy.

You can object to this analysis. We will inform you about the options for objection in this Privacy Policy.

2. General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this Privacy Policy.

When you use this website, various personal data are collected. Personal data refers to any data with which you can be personally identified. This Privacy Policy explains which data we collect and for what purpose we use it. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. communication by email) can be subject to security vulnerabilities. Complete protection of the data against access by third parties is not possible.

 

Information regarding the controller

The controller for data processing on this website is:

Ines Hanisch-Lupaschko, Managing Director
Tourismusverband Erzgebirge e.V.
Adam Ries-Straße 16
09456 Annaberg-Buchholz

 

Phone: +49 (0) 3733 18800-0
Fax: +49 (0) 3733 18800-20
Email: info@erzgebirge-tourismus.de

A controller is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

 

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke your consent at any time. Informal notification by email to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority

In the case of violation of data protection law, you have the right to lodge a complaint with the competent supervisory authority. The responsible supervisory authority for data protection matters is the data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done as far as it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transfer of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the the address line of the browser changing from "http://" to "https://" and by the appearance of the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Access, blocking, erasure

Within the framework of the applicable legal provisions, you have the right at any time to free access to information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, a right to rectification, blocking or erasure of such data. You can contact us at any time at the address provided in the Legal Notice for this and other questions on the subject of personal data.

Objection to advertising emails

We hereby object to the use of contact data published within the scope of the legal notice obligation to send unsolicited advertising and information material. The operators of these pages expressly reserve the right to take legal action against unsolicited mailing or e-mailing of spam and other similar advertising materials.

3. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company.

Ines Hanisch-Lupaschko
Phone: +49 (3733) 188000
Email: i.hanisch-lupaschko@erzgebirge-tourismus.de

4. Data collection on our website

Cookies

Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, more effective and safer. Cookies are small text files which are saved on your computer by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally reject them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Cookies necessary to carry out the electronic communication process or to provide certain functions you request (e.g. shopping cart function) are saved on the basis of Article 6(1) point (f) of the GDPR. The website operator has a justified interest in the saving and storage of cookies for the technically error-free and optimised provision of their services. Should other cookies (e.g. cookies for the analysis of your surfing behaviour) are used, these are treated separately in this Privacy Policy.

Server log files

The provider of the pages automatically collects and stores information automatically transferred to us by your browser in so-called server log files. These are:

·         Browser type and browser version

·         Operating system used

·         Referrer URL

·         Host name of the accessing computer

·         Time of the server request

·         IP address

 

These data will not be merged with other data sources.

The basis for data processing is Article 6(1) point (b) of the GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

If you send us enquiries using the contact form, your details from the enquiry form including the contact data you provided there will be saved by us for the purpose of processing the enquiry and for the event that any follow-up questions arise. We do not forward these data to any third parties without your consent.

The processing of the data entered in the contact form is therefore carried out exclusively on the basis of your consent (Article 6(1) point (a) of the GDPR). You can revoke your consent at any time. Informal notification by email to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request us to erase it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment of the legal relationship or the determination of their contents or their modification (inventory data). The basis for data processing is Article 6(1) point (b) of the GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our Internet pages (usage data) only to the extent necessary to enable the user to make use of the service or to bill the user. The collected customer data will be erased after completion of the order or termination of the business relationship. Legal retention periods remain unaffected. 

Reservations and booking requests for accommodation

Personal data are collected for booking enquiries and bookings of accommodation services and package offers. These data are collected in accordance with the principle of data economy and are used to process the booking or booking enquiry. The data will be forwarded to the service provider Feratel media technologies AG to complete the booking. With the exception of the procurement of accommodation services or package tour offers, personal data is not required for other use of the website.

In the two aforementioned cases, the collection and processing is carried out in accordance with the German statutory data provisions. The user also agrees to the transfer of personal data insofar as it is necessary to process the accommodation services or travel services. Bookings°You can book different types of accommodation on the website. To do this, you must enter the following data:

·         First name

·         Surname

·         Street, house number

·         Postcode, city/town

·         Telephone number

·         Email address

 

Your data will be used to process your booking, stored and forwarded to the accommodation accordingly. The permissibility of this processing is governed by Article 6(1) point (b) of the GDPR, according to which the processing is lawful if it is necessary for the fulfilment of a contract to which the data subject is a party or for the implementation of pre-contractual measures which are taken at the request of the data subject. The provision of your personal data is contractually stipulated. Without the data, the operator cannot conclude a contract with you and cannot process your booking or answer your enquiry and provide you with the requested information.

Non-binding booking requests

You can send a non-binding booking request to the operator using a special contact form. To do this, you must enter the following data:

·         Number of adults

·         First name

·         Surname

·         Postcode, city/town

·         Email address

 

Your data will be used to process your booking request and to prepare an offer. The permissibility of this processing is governed by Article 6(1) point (b) of the GDPR, according to which the processing is lawful if it is necessary for the fulfilment of a contract to which the data subject is a party or for the implementation of pre-contractual measures which are taken at the request of the data subject.  Without the data, the operator cannot answer your enquiry and cannot provide you with the requested information. 

Provider

feratel media technologies AG
Meßkircher Straße 17/2
88605 Meßkirch
Tel: +49 7575 9210-0
Fax: +49 7575 9210-92
Email: info@feratel.de


Data transfer upon contract conclusion for services and digital content

We transfer personal data to third parties only if this is necessary in the context of contract processing, for example to the bank instructed with payment processing. No further transfer of data will take place or will be made only if you have expressly consented to the transfer. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes. The basis for data processing is Article 6(1) point (b) of the GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Cookies

Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, more effective and safer. Cookies are small text files which are saved on your computer by your browser.

Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, accept cookies for certain cases or generally reject them and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

Cookies necessary to carry out the electronic communication process or to provide certain functions you request (e.g. shopping cart function) are saved on the basis of Article 6(1) point (f) of the GDPR. The website operator has a justified interest in the saving and storage of cookies for the technically error-free and optimised provision of their services. Should other cookies (e.g. cookies for the analysis of your surfing behaviour) are used, these are treated separately in this Privacy Policy.

Server log files

The provider of the pages automatically collects and stores information automatically transferred to us by your browser in so-called server log files. These are:

·         Browser type and browser version

·         Operating system used

·         Referrer URL

·         Host name of the accessing computer

·         Time of the server request

·         IP address

 

These data will not be merged with other data sources.

The basis for data processing is Article 6(1) point (b) of the GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

If you send us enquiries using the contact form, your details from the enquiry form including the contact data you provided there will be saved by us for the purpose of processing the enquiry and for the event that any follow-up questions arise. We do not forward these data to any third parties without your consent.

The processing of the data entered in the contact form is therefore carried out exclusively on the basis of your consent (Article 6(1) point (a) of the GDPR). You can revoke your consent at any time. Informal notification by email to us is sufficient for this. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request us to erase it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - in particular retention periods - remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment of the legal relationship or the determination of their contents or their modification (inventory data). The basis for data processing is Article 6(1) point (b) of the GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data about the use of our Internet pages (usage data) only to the extent necessary to enable the user to make use of the service or to bill the user. The collected customer data will be erased after completion of the order or termination of the business relationship. Legal retention periods remain unaffected. 

Reservations and booking requests for accommodation

Personal data are collected for booking enquiries and bookings of accommodation services and package offers. These data are collected in accordance with the principle of data economy and are used to process the booking or booking enquiry. The data will be forwarded to the service provider Feratel media technologies AG to complete the booking. With the exception of the procurement of accommodation services or package tour offers, personal data is not required for other use of the website.

In the two aforementioned cases, the collection and processing is carried out in accordance with the German statutory data provisions. The user also agrees to the transfer of personal data insofar as it is necessary to process the accommodation services or travel services. Bookings°You can book different types of accommodation on the website. To do this, you must enter the following data:

·         First name

·         Surname

·         Street, house number

·         Postcode, city/town

·         Telephone number

·         Email address

 

Your data will be used to process your booking, stored and forwarded to the accommodation accordingly. The permissibility of this processing is governed by Article 6(1) point (b) of the GDPR, according to which the processing is lawful if it is necessary for the fulfilment of a contract to which the data subject is a party or for the implementation of pre-contractual measures which are taken at the request of the data subject. The provision of your personal data is contractually stipulated. Without the data, the operator cannot conclude a contract with you and cannot process your booking or answer your enquiry and provide you with the requested information.

Non-binding booking requests

You can send a non-binding booking request to the operator using a special contact form. To do this, you must enter the following data:

·         Number of adults

·         First name

·         Surname

·         Postcode, city/town

·         Email address

 

Your data will be used to process your booking request and to prepare an offer. The permissibility of this processing is governed by Article 6(1) point (b) of the GDPR, according to which the processing is lawful if it is necessary for the fulfilment of a contract to which the data subject is a party or for the implementation of pre-contractual measures which are taken at the request of the data subject.  Without the data, the operator cannot answer your enquiry and cannot provide you with the requested information. 

Provider

feratel media technologies AG
Meßkircher Straße 17/2
88605 Meßkirch
Tel: +49 7575 9210-0
Fax: +49 7575 9210-92
Email: info@feratel.de


Data transfer upon contract conclusion for services and digital content

We transfer personal data to third parties only if this is necessary in the context of contract processing, for example to the bank instructed with payment processing. No further transfer of data will take place or will be made only if you have expressly consented to the transfer. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes. The basis for data processing is Article 6(1) point (b) of the GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

5. Analysis tools and advertising

Google Tag Manager

This website uses Google Tag Manager. Google Tag Manager is a solution that allows website operators to manage website tags through a single interface. Google Tag Manager itself, which implements the tags, is a cookie-free domain and does not collect any personal data. The tool triggers other tags that may themselves collect data. Google Tag Manager does not access these data. If this has been deactivated at domain or cookie level, this will apply to all tracking tags implemented with Google Tag Manager.

Matomo (formerly Piwik)

This website uses the open source web analysis service Matomo, a service that uses so-called "cookies". These are text files which are stored on your computer and which allow analysis of your use of the website. For this purpose, the information generated by the cookie about the use of this website is saved on our server. The IP address is anonymised before being saved. Matomo cookies remain stored on your device until you delete them. Matomo cookies are saved on the basis of Article 6(1) point (f) of the GDPR. The website operator has a justified interest in the anonymous analysis of user behaviour in order to optimise both their website and advertising. The information generated by the cookie about the use of this website is not disclosed to third parties. You may refuse the saving of cookies by settings in your browser accordingly, however, please note that if you do this you may not be able to fully use all this website’s functions. If you do not agree with the storage and use of your data, you can deactivate the storage and use here. In this case, an opt-out cookie will be stored on your browser to prevent Matomo from saving usage data. If you delete your cookies, the Matomo opt-out cookie will also be deleted. The opt-out must be reactivated when you visit our site again.

Outdooractive

The contents of the https://regio.outdooractive.com/oar-erzgebirge/de/ website are reproduced on this website. A tracking pixel is linked to this content, which collects and processes data about access to this content. The operator of this website, Outdooractive GmbH & Co. KG, uses the information obtained in this way to measure access to the content (e.g. embeddings, page views, actions, downloads). The results are made available to the operator for analysis purposes. In this way, the operator can determine which of the website content is particularly popular. The tracking pixel does not collect or process any personal data. The permissibility of the data processing is governed by Article 6(1) point (a) of the GDPR, according to which the processing is lawful if the data subject has given their consent to the processing of their personal data for one or more specific purposes. The provision of your data is not mandatory. The personal data collected within the scope of using the Outdooractive tracking pixel will be erased unless the controller has a justified interest in further storage. In any case, only the data that is absolutely necessary to achieve the corresponding purpose will be retained. The personal data will be anonymised, as far as possible.

6. Newsletter

Newsletter data

If you wish to receive the newsletter offered on the website, we require an email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. Other data will not be collected or will only be collected on a voluntary basis. We use this data exclusively for sending out the requested information and do not disclose it to third parties.

The processing of the data entered in the contact form is therefore carried out exclusively on the basis of your consent (Article 6(1) point (a) of the GDPR). You can revoke your consent to the storage of data, email address and their use to send the newsletter at any time, for example using the "Unsubscribe" link in the newsletter. The legality of the data processing already carried out remains unaffected by the revocation.

The data that you have provided to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and erased after unsubscribing from the newsletter. This does not affect data stored by us for other purposes (e.g. email addresses for the member section).

CleverReach

This website uses CleverReach to send newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede. CleverReach is a service that can be used to organise and analyse newsletter dispatch. The data you entered for newsletter subscription (e.g. email address) will be stored on CleverReach's servers in Germany and/or Ireland.

Our newsletters sent using CleverReach enable us to analyse the newsletter recipients’ behaviour. Among other things, it can be analysed how many recipients have opened the newsletter and how often which link was clicked in the newsletter. With the help of so-called conversion tracking, it can also be analysed whether a predefined action (e.g. purchase of a product on our website) has taken place after clicking the link in the newsletter. Further information on data analysis using the CleverReach newsletter can be found at : https://www.cleverreach.com/de/funktionen/reporting-und-tracking/.

The processing of the data is carried out on the basis of your consent (Article 6(1) point (a) of the GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the data processing already carried out remains unaffected by the revocation.

If you reject such analysis by CleverReach, you must unsubscribe from the newsletter. We provide a corresponding link in every newsletter message for this purpose. You can also unsubscribe from the newsletter directly on the website.

The data that you have provided to us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter and erased from both our servers and the CleverReach servers after unsubscribing from the newsletter. This does not affect data stored by us for other purposes (e.g. email addresses for the member section).

For more details, please refer to the CleverReach Privacy Policy: https://www.cleverreach.com/de/datenschutz/.

Conclusion of a contract for commissioned data processing

We have concluded a contract with CleverReach for commissioned data processing and fully implement the strict requirements of the German data protection authorities when using CleverReach.

7. Plugins and tools

Our website uses plugins from the website YouTube operated by Google. The site is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA.

When you visit one of our pages featuring a YouTube plugin, a connection is established to the YouTube servers. This will tell the YouTube server which of our pages you have visited.

If you are logged in to your YouTube account, this allows YouTube to directly associate your surfing behaviour with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used in the interest of making our online offers more appealing. This constitutes a legitimate interest within the meaning of Article 6(1) point (f) of the GDPR.

You can find more information about the handling of user data in YouTube's Privacy Policy at: https://www.google.de/intl/de/policies/privacy.

Google Maps

This page uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

It is necessary to store your IP address to use the Google Maps functions. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of ensuring a appealing presentation of our online offers and making it easy to find the places mentioned by us on the website. This constitutes a legitimate interest within the meaning of Article 6(1) point (f) of the GDPR.

You can find more information about the handling of user data in Google's Privacy Policy: https://www.google.de/intl/de/policies/privacy/.

8. Copyright and trademark law

The author endeavours to observe the copyrights of the graphics, audio documents, video sequences and texts used in all publications, to use graphics, audio documents, video sequences and texts created by themselves or to make use of open-licence graphics, audio documents, video sequences and texts. All brands and trademarks mentioned within the website and possibly protected by third parties are subject without restriction to the provisions of the applicable trademark law and the ownership rights of the respective registered owners. The mere fact that a trademark is mentioned should not lead to the conclusion that it is not protected by the rights of third parties! The copyright for published objects created by the author themselves remains solely with the author of the pages. Any duplication or use of objects such as graphics, audio documents or texts in other electronic or printed publications is not permitted without the author's express consent.

 

Legal validity

This disclaimer is to be regarded as part of the website you were referred from. If sections or individual wording in this statement do not, no longer or do not fully comply with the applicable law, this does not affect the content or validity of the rest of the text.

EU Online Dispute Settlement Platform (ODR Platform)

Since 09.01.2016, disputes between consumers and traders in connection with online sales contracts are to be settled via the online platform for out-of-court online dispute resolution (ODR platform). The platform is provided by the EU Commission and can be found under the following link:ec.europa.eu/consumers/odr

The Tourismusverband Erzgebirge e.V. does not undertake to participate in dispute resolution proceedings before a consumer arbitration board.

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